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Return & Exchange Policy

 

Gehnastore.com wants you to be completely happy and pleased with the product that you receive. We understand that this isn’t always going to be the case, so below, you will find our easy and convenient return and exchange policy. If you have any additional questions or concerns, please click here.

1. Gehnastore.com allows returns and exchanges within 7 days of the delivery date on regularly priced items. If you choose to return or exchange an item, please email at help@gehnastore.com for a Return Authorization Code. Our customer service representative will issue this code to you, which will allow the item to be returned or exchanged.*

2. After securely readying the package for return, affix label with the return/exchange address below.

 

Return/Exchange Department

Gehna
“Kothari Bhawan” 14-B, New Colony,
Opp. Hotel Wall Street, Near Panch Batti,
M.I Road, Jaipur – 302001, Rajasthan (India)
RA #: (Number given to you by Customer Service Representative)

Once Gehnastore.com receives your package, it will be fully inspected. At this time, you will receive an email notification that the return/exchange process has begun. Gehnastore.com is not responsible for packages that are not received or are not returned to the correct address as listed above. Until Gehnaonline.com receives the package, you are responsible for its contents (please insure the package for its full value for your safety and peace of mind).

* All products returned are fully inspected prior to issuing a credit to your card, processing an exchange or issuing a store credit, less shipping charges. Gehnastore.com will notaccept a return that shows signs of wear or alteration, scratches or blemishes, or has been engraved. Additionally, special orders are non-returnable.
Please note that Gehnastore.com is happy to engrave an item after you have received it.
** Please double check that you are including all of the original packaging and paperwork.


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